Why am I receiving "Login Failed" message on the Splunk Mobile App after upgrading to Splunk 6.5.0?

[jbarlow_splunk]

We are using a Reverse Proxy, with 2.3 Splunk Add-on for Mobile Access

After upgrading Splunk to 6.5.0, when we tried to sign in on the Splunk Mobile App, the following failure message occurred:

“Login Failed. Contact your System administrator“

[jbarlow_splunk · Accepted solution]

This is resolved by upgrading to version 2.4 of the Splunk Add-on for Mobile Access

If after upgrading to 2.4, login errors are encounter.. log a case with Splunk Support.

Provide, splunk diag from search heads + client side logs (see below)

mobile client side logging
iOS: https://answers.splunk.com/answers/464604/is-it-possible-to-get-diagnostics-of-the-login-pro-1.html

android: https://answers.splunk.com/answers/463036/is-it-possible-to-get-diagnostics-of-the-login-pro.html