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Kitco Quotes: Why is there no date being pulled from the app when creating a new task through input and scheduling for 300 seconds?

Ozyolcular
New Member

Do we need additional configuration when using this app. I've created a new task through input and scheduled for 300 sec, but no data pulled from Kitco yet. In fact it is not clear to me warning "Go to the add-on's configuration UI and configure modular inputs under the Inputs menu." thanks.

0 Karma

jkat54
SplunkTrust
SplunkTrust

Can you let me know what you see with this search?

 index=_internal sourcetype=*kitco*
0 Karma

Ozyolcular
New Member

There are many logs about collecting Kitco events, but maybe it is due to connection.
Here is the latest one.
5/23/19
10:10:45.984 AM
2019-05-23 10:10:45,984 ERROR pid=4835 tid=MainThread file=base_modinput.py:log_error:307 | Get error when collecting events.
Traceback (most recent call last):
File "/localdisk/splunk/etc/apps/TA-kitco-quotes/bin/ta_kitco_quotes/modinput_wrapper/base_modinput.py", line 127, in stream_events
self.collect_events(ew)
File "/localdisk/splunk/etc/apps/TA-kitco-quotes/bin/kitco_quotes.py", line 76, in collect_events

0 Karma

jkat54
SplunkTrust
SplunkTrust

There should be more errors around that same error but with different details. Can you share the top 3 errors you see?

0 Karma

Ozyolcular
New Member

Sorry for late reply;

5/24/19
2:26:31.804 PM

2019-05-24 14:26:31,804 ERROR pid=18417 tid=MainThread file=base_modinput.py:log_error:307 | Get error when collecting events.
Traceback (most recent call last):
File "/localdisk/splunk/etc/apps/TA-kitco-quotes/bin/ta_kitco_quotes/modinput_wrapper/base_modinput.py", line 127, in stream_events
self.collect_events(ew)
File "/localdisk/splunk/etc/apps/TA-kitco-quotes/bin/kitco_quotes.py", line 76, in collect_events
Show all 15 lines

5/24/19
2:26:31.799 PM

2019-05-24 14:26:31,799 INFO pid=18417 tid=MainThread file=setup_util.py:log_info:114 | Log level is not set, use default INFO

5/24/19
2:26:30.434 PM

2019-05-24 14:26:30,434 INFO pid=18417 tid=MainThread file=connectionpool.py:_new_conn:758 | Starting new HTTPS connection (1): 127.0.0.1

5/24/19
2:26:28.618 PM

2019-05-24 14:26:28,618 INFO pid=18417 tid=MainThread file=connectionpool.py:_new_conn:758 | Starting new HTTPS connection (1): 127.0.0.1

5/24/19
2:26:27.842 PM

2019-05-24 14:26:27,842 INFO pid=18417 tid=MainThread file=connectionpool.py:_new_conn:758 | Starting new HTTPS connection (1): 127.0.0.1

0 Karma

jkat54
SplunkTrust
SplunkTrust

Looks like your machine is using a local proxy because it's establishing connections to 127.0.0.1.

Can you try disabling that?

0 Karma

Ozyolcular
New Member

Sorry for late reply, here it is;

5/24/19
2:26:31.804 PM

2019-05-24 14:26:31,804 ERROR pid=18417 tid=MainThread file=base_modinput.py:log_error:307 | Get error when collecting events.
Traceback (most recent call last):
File "/localdisk/splunk/etc/apps/TA-kitco-quotes/bin/ta_kitco_quotes/modinput_wrapper/base_modinput.py", line 127, in stream_events
self.collect_events(ew)
File "/localdisk/splunk/etc/apps/TA-kitco-quotes/bin/kitco_quotes.py", line 76, in collect_events
Show all 15 lines

5/24/19
2:26:31.799 PM

2019-05-24 14:26:31,799 INFO pid=18417 tid=MainThread file=setup_util.py:log_info:114 | Log level is not set, use default INFO

5/24/19
2:26:30.434 PM

2019-05-24 14:26:30,434 INFO pid=18417 tid=MainThread file=connectionpool.py:_new_conn:758 | Starting new HTTPS connection (1): 127.0.0.1

5/24/19
2:26:28.618 PM

2019-05-24 14:26:28,618 INFO pid=18417 tid=MainThread file=connectionpool.py:_new_conn:758 | Starting new HTTPS connection (1): 127.0.0.1

5/24/19
2:26:27.842 PM

2019-05-24 14:26:27,842 INFO pid=18417 tid=MainThread file=connectionpool.py:_new_conn:758 | Starting new HTTPS connection (1): 127.0.0.1

0 Karma
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