I have an alert configured in Splunk that, when triggered, I'd like it to send a message to an email address along with some of my team members cell phones. The alert appears to be configured correctly: the alert is triggered when the correct conditions are met, and the email is sent to the correct email address, However, the message is not sent to the cell phones of me or my team. We are trying to understand why this is happening.
There are a few additional things to note that may help guide any advice you can offer; one is that the phone numbers listed in the Splunk alert have the correct email notation i.e. a Verizon number has phoneNumber@vtext.com and so on.
Secondly is that this alert has previously sent messages to our phone correctly, and we can not diagnose the reason why that may have changed and we are no longer receiving it.
Lastly, I mentioned earlier that this problem only exists with the 'phone-email' addresses, and that the alert message DOES get sent to an Outlook email address. Well, when I check that Outlook email, the 'phone-email' addresses of me and my team members are listed as recipients of the email, but we are not receiving the text alerts.
Please, any help, advice, or things to check into are greatly appreciated. Thanks!
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