Yes, I did ensure that, The permissions are correct and scope is Global, Also I did check in Service now Instance that we have sufficient data to pull. I tried disable and enable the app again so that it restarts the splunk interface.
Is there a way, I can configure it from any config file ? or I will re phrase the question as, which configuration file I should see and check to ensure everything seems correct on configuration side.
I tried updating the servicenow_conf file in local directory too.
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