Here is some output form the remedy.ticket.log as well:
2016-04-25 11:45:42,572 INFO pid=5476 tid=MainThread file=remedy_ticket.py:_do_handle:135 | Start of Remedy script
2016-04-25 11:45:42,792 ERROR pid=5476 tid=MainThread file=remedy_ticket.py:handle:131 | Failed to handle a ticket, reason=
Traceback (most recent call last):
File "F:\Apps\Splunk\etc\apps\Splunk_TA_remedy\bin\remedy_ticket.py", line 129, in handle
self._do_handle()
File "F:\Apps\Splunk\etc\apps\Splunk_TA_remedy\bin\remedy_ticket.py", line 142, in _do_handle
result = self._handle_event(event)
File "F:\Apps\Splunk\etc\apps\Splunk_TA_remedy\bin\remedy_ticket.py", line 158, in _handle_event
service_name, event)
File "F:\Apps\Splunk\etc\apps\Splunk_TA_remedy\bin\remedy_incident_service.py", line 22, in execute
resp = operation(**args)
File "F:\Apps\Splunk\etc\apps\Splunk_TA_remedy\bin\suds\client.py", line 542, in __call__
return client.invoke(args, kwargs)
File "F:\Apps\Splunk\etc\apps\Splunk_TA_remedy\bin\suds\client.py", line 602, in invoke
result = self.send(soapenv)
File "F:\Apps\Splunk\etc\apps\Splunk_TA_remedy\bin\suds\client.py", line 649, in send
result = self.failed(binding, e)
File "F:\Apps\Splunk\etc\apps\Splunk_TA_remedy\bin\suds\client.py", line 702, in failed
r, p = binding.get_fault(reply)
File "F:\Apps\Splunk\etc\apps\Splunk_TA_remedy\bin\suds\bindings\binding.py", line 265, in get_fault
raise WebFault(p, faultroot)
WebFault: Server raised fault: 'ERROR (48255): ; The contact for the creation of an Incident cannot be found, please verify the contact information and try again.'
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