installed version was 4.3.4, started the 5.0 installer, selected option to let the installer upgrade my current installation. After installer completed the web interface was unavailable, i went and checked the services and "splunkweb" was not running, when I tried to start the service it errored out, here is the error from the application log in the event viewer -
Log Name: Application
Source: Splunkweb
Date: 10/30/2012 4:50:24 PM
Event ID: 3
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ATL-LOGMGMT-01.dtiad.local
Description:
The instance's SvcRun() method failed
File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\win32\win32serviceutil.py", line 785, in SvcRun
self.SvcDoRun()
File "C:\Program Files\Splunk\bin\SplunkWebService.py", line 39, in SvcDoRun
from splunk.appserver.mrsparkle import root
File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\root.py", line 556, in <module>
sys.exit(1)
<type 'exceptions.SystemExit'>: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Splunkweb" />
<EventID Qualifiers="49152">3</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-30T20:50:24.000000000Z" />
<EventRecordID>2646</EventRecordID>
<Channel>Application</Channel>
<Computer>ATL-LOGMGMT-01.dtiad.local</Computer>
<Security />
</System>
<EventData>
<Data> File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\win32\win32serviceutil.py", line 785, in SvcRun
self.SvcDoRun()
File "C:\Program Files\Splunk\bin\SplunkWebService.py", line 39, in SvcDoRun
from splunk.appserver.mrsparkle import root
File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\root.py", line 556, in <module>
sys.exit(1)</Data>
<Data><type 'exceptions.SystemExit'></Data>
<Data>1</Data>
</EventData>
</Event>
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