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Hello splunkers,
I tried to submit a new case but unfortunately i got this error : "It appears you do not have an active Support Contract or entitlement and as a result, cannot open a Support case. If you believe this is an error, please contact 1-855-SPLUNK S, or consult https://www.splunk.com/en_us/about-us/contact.html#customer-support for a country specific Support phone number and we can resolve any contractual data integrity issues.
All users are welcome to post questions and answers to https://answers.splunk.com/
If you would like to purchase a Support contract, please consult your local sales person who can be found at https://www.splunk.com/en_us/about-us/contact.html#sales "
Can anyone help me please ?
Thanks,
Emna.
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Asking a silly question... do you have a support contract with Splunk?
Your entitlement to open support cases is linked to your splunk.com user ID.
If your organisation has a support contract, you need to get your splunk.com ID linked to that support agreement before you can raise cases.
An existing admin at your org should be able to add you, or failing that your account manager should be able to arrange for your entitlement to be set
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Asking a silly question... do you have a support contract with Splunk?
Your entitlement to open support cases is linked to your splunk.com user ID.
If your organisation has a support contract, you need to get your splunk.com ID linked to that support agreement before you can raise cases.
An existing admin at your org should be able to add you, or failing that your account manager should be able to arrange for your entitlement to be set
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1- Yes we do have a support contract
2- The Administrator is facing the same activation contract issue so he is not able to add me or raise a case for that
should we call splunk ?
thanks
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Yes, I would call your account manager who should be able to get it resolved.
If you call the splunk support number you may have the same initial issue, but I'm sure they can help you work it out.
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Thanks Nick that would help us
Do you need the company 's info to contact the account manager ?
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Yeah, give sales a call, tell them who you are and they should be able to hook you up with your account manager.
If you bought through a re-seller you might have to reach out through them
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the re-seller has resolved the issue from his side
thanks
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