Xenapp for Splunk - Error in licencing dashboard "The lookup table 'citrix_license_type' does not exist."

[saabsystems]

Hi,

I am receiving an error in the Licensing dashboard in the Xenapp for Splunk app.
"Error in 'lookup' command: The lookup table 'citrix_license_type' does not exist."

I have confirmed that the
Lookup Table Files
C:\Program Files\Splunk\etc\apps\SplunkAppForXenApp\lookups\citrix_license_type.csv
I have ensured that the file exists on the filesystem, and in the Lookups area in the Splunk Manager. I have ensured that the lookup is Global and has R/W permissions for all users.

Has anyone run into this issue before? Anything I should be looking at?

Cheers,
Jake.

[bigtyma]

In my instance the lookup table was defined however the lookup definition was missing. If you create it and set the proper permissions it works.

[thisgarryhas2rs]

For Splunk 6.0
Settings > Lookups > Lookup definitions > New

I had to create both citrix_license_product and citrix_license_type.

[vchepkov]

I am in the same boat. Could you share the solution, please?

[dhorn]

bigtyma, could you provide some sort of instruction on what you did to fix this issue?

Thanks!

[martin_kapus]

hi

i have the same error 😞

can somebody help me?
{'debug': ['Incompatible set of indexes specified', "No matching index found for 'index=citrix_licensing'", 'base lispy: [ AND index::citrix_licensing ]', 'search context: user="admin", app="SplunkAppForXenApp", bs-pathname="C:\Program Files\Splunk\etc"'], 'fatal': ["Error in 'lookup' command: The lookup table 'citrix_license_type' does not exist."]}

[bigtyma]

I am getting the same error, curious if anyone found a solution?

[bsonposh]

Can you try this and see if you get the same error?

index=citrix_licensing | lookup citrix_license_type Type OUTPUT TypeName as TypeName | table *

[saabsystems]

Hi bsonposh,

Sorry for the slow reply-
I have tried this search and I get the same error.

Cheers,
Jake.

[gobba]

Hi,
i have the same error, tried:
index=citrix_licensing | lookup citrix_license_type Type OUTPUT TypeName as TypeName | table *

and i get the same error.