Here is a step by step for adding a csv file.
http://splunk-base.splunk.com/answers/29418/step-by-step-adding-a-new-csv-datasource
Have you installed Splunk?
Splunk will give that type of analysis if the data contains enough details.
It is a tool that gives out an csv dump. I wanted to analyse the dump with respect to how many tickets were raised, how many closed, time take to close the tickets, SLA met etc
Is it a database that can be connected to Splunk with DB Connect?
Does it generate a log that contains data you can use?
Generally speaking Splunk can analyse any data.