Getting Data In

Can you help us add a device to Splunk Mobile?

chr_s
New Member

Hey everybody,

We want to use Splunk Mobile in our company. We installed "Splunk Cloud Gateway" and added to "Registered Devices", "Splunk Mobile". That works.

Now we want to add a mobile device. But when we give Splunk the code from the mobile device, nothing happens, absolutely nothing. Splunk does not react in any way.

Can someone help us?

Thank you very much!

Greetings from Germany
Christian

0 Karma

treinke
Builder

Two things to check:

  • Is the KVStore working?
  • Then check the internal logs index="_internal" (sourcetype=cloudgateway_app_internal_log OR sourcetype="splunk_app_cloudgateway_message_processor.log")
There are no answer without questions
0 Karma

isachse
Explorer

Hi Christian,

we had a similar problem. It was based on missing proxy configurations in server.conf. The Add-on need these proxy settings instead of splunk-launch.conf.

Best,
Daniel.

0 Karma
Get Updates on the Splunk Community!

More Control Over Your Monitoring Costs with Archived Metrics!

What if there was a way you could keep all the metrics data you need while saving on storage costs?This is now ...

New in Observability Cloud - Explicit Bucket Histograms

Splunk introduces native support for histograms as a metric data type within Observability Cloud with Explicit ...

Updated Team Landing Page in Splunk Observability

We’re making some changes to the team landing page in Splunk Observability, based on your feedback. The ...