Splunk Cloud Platform

UF not connected with DS

loureni
New Member

Currently, one system out of three works . not sure why 2 are not getting connected and getting the below message. any help is appreciated

07-13-2018 20:02:09.935 -0400 INFO DC:DeploymentClient - channel=tenantService/handshake Will retry sending handshake message to DS; err=not_connected
07-13-2018 20:02:13.726 -0400 WARN HttpPubSubConnection - Unable to parse message from PubSubSvr:
07-13-2018 20:02:13.727 -0400 INFO HttpPubSubConnection - Could not obtain connection, will retry after=16.104 seconds.

Tags (1)
0 Karma

auraria1
Path Finder

Able to ping between the troubled host and the DS?

Can you check netstat on both machines/tcpdump to see what's going on with the networking side of things?

0 Karma

loureni
New Member

will check it and let you know

0 Karma

jdhunter
Path Finder

If they are linux systems, try telnet IP_address_host_OR_DS 8089. Have you done a traceroute/tracert? Is there a firewall in between host and DS? If so, you might need to add firewall rules for communication on port 8089.

0 Karma
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