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Splunk Add-on for ServiceNow: Is there a way to include a long description of incidents?

chito
New Member

SNOW TA only allow to post the "short description" in Incident. Short description in SNOW is only limited to 40 characters, is there a way to include 'Description' (long description) when posting an SNOW Incident?

0 Karma

hardikJsheth
Motivator

I haven's used Splunk_TA _Snow, but I have used custom python script for sending tickets to SNOW. We were using "additional_comments" fields for doing this. I think Splunk_TA_Snow should upport it.

0 Karma
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