Installation

License exception thrown when trying to explore data?

srhalstead
Engager

Hi all,

We've recently started seeing the following exception when trying to explore data in our virtual indexes.

"[acme] Error while running external process, return_code=255. See search.log for more info [acme] Exception - java.lang.RuntimeException: Permission denied. License does not allow execution of searches on virtual index=syslog. Only archive indexes allowed in ERP family=hadoop"

Can anybody shed any light on what may be causing this exception? The wording suggests that there's a problem with the license but looking at the Licensing page, I can see there is a "Splunk Analytics for Hadoop License" installed which doesn't expire for a few months.

The exception is raised when we attempt to Explore Data as follows:
1. Login to Splunk as a user with the admin role
2. Click on the 'Explore Data' icon on the Splunk Enterprise landing page
3. Select the Provider and Virtual Index from the drop-down lists
4. Splunk shows 'Loading...' briefly then shows the exception shown above.

We are able to search this virtual index through the "Search & Reporting" app without any problems.

We're running Splunk version 6.5.2.

Thanks in advance for any insight.

Labels (1)

johnhsu
Observer

I have same issue with Version 6.6.2 and 6.6.3

0 Karma
Get Updates on the Splunk Community!

Introducing the 2024 SplunkTrust!

Hello, Splunk Community! We are beyond thrilled to announce our newest group of SplunkTrust members!  The ...

Introducing the 2024 Splunk MVPs!

We are excited to announce the 2024 cohort of the Splunk MVP program. Splunk MVPs are passionate members of ...

Splunk Custom Visualizations App End of Life

The Splunk Custom Visualizations apps End of Life for SimpleXML will reach end of support on Dec 21, 2024, ...