Alerting

Why does PDF generation with custom logo for alerts fail?

bohanlon_splunk
Splunk Employee
Splunk Employee

I have set a custom image/logo for my generated alerts.

My Setup:
OS=CentOS07
Splunk=6.5.0
Architecture=Standalone instance (SH and IDXer in one box)
$SPLUNK_HOME=/opt/splunk6.5.0

My Config
./etc/system/local/alert_actions.conf
[email]
mailserver = mymailserver
pdf.header_left = logo
pdf.header_right = none
pdf.logo_path = search:myfolder/image001
pdf.html_image_rendering = 0

I have put my custom image here:
/opt/splunk6.5.0/etc/apps/search/appserver/static/myfolder/image001.png

PDF generation is broken with error of this form in $SPLUNK_HOME/var/log/splunk/pdfgen.log;
"pdfrenderer:427 - Failed to retrieve customize logo error [Errno 2] No such file or directory:"

0 Karma
1 Solution

bohanlon_splunk
Splunk Employee
Splunk Employee

Cause:
This appears to be a defect with the PDF generator's handling of folders.
Splunk bug reference = SPL-136094

Workaround:
When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/
Result = Working fine with my image.

When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/myfolder
Result = PDF generation breaks with error of the form;
"pdfrenderer:427 - Failed to retrieve customize logo error [Errno 2] No such file or directory:"

View solution in original post

bohanlon_splunk
Splunk Employee
Splunk Employee

Cause:
This appears to be a defect with the PDF generator's handling of folders.
Splunk bug reference = SPL-136094

Workaround:
When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/
Result = Working fine with my image.

When I put images here;
/opt/splunk6.5.0/etc/apps/search/appserver/static/myfolder
Result = PDF generation breaks with error of the form;
"pdfrenderer:427 - Failed to retrieve customize logo error [Errno 2] No such file or directory:"

Get Updates on the Splunk Community!

.conf24 | Registration Open!

Hello, hello! I come bearing good news: Registration for .conf24 is now open!   conf is Splunk’s rad annual ...

ICYMI - Check out the latest releases of Splunk Edge Processor

Splunk is pleased to announce the latest enhancements to Splunk Edge Processor.  HEC Receiver authorization ...

Introducing the 2024 SplunkTrust!

Hello, Splunk Community! We are beyond thrilled to announce our newest group of SplunkTrust members!  The ...