All Apps and Add-ons

Splunk MINT: Why am I unable to get past the accepting terms form when attempting to look at a crash notification?

milivojm
Engager

Hi everyone,

We've had BugSense account for a long time now (and I haven't properly logged in for some time in here, I've seen a lot of things have changed). However, our Android application still gets crash notifications using your wonderful Splunk MINT app. When I click on the crash e-mail notification link, I get stuck on accepting terms link. Pressing continue and checkbox doesn't help.

URL of the problematic form: https://mint.splunk.com/terms
Steps taken:

  1. received a crash report from Splunk MINT
  2. clicked on a link going something like this:

    View the full details of this error at Splunk MINT

    Error Message
    java.lang.NullPointerException: Attempt to invoke virtual method 'void java.io.BufferedReader.close()' on a null object reference

    Where
    Unknown Source

  3. clicked and logged in with username and pass to https://mint.splunk.com

  4. accept "terms" screen and I can't get through that.

aizbiakov
Engager

Good day.

I have pretty the same story.

I did not find how send an email to support, so I hope someone read this.

Can I get the same thing to be able to manage our old bugsense account?

I am not sure, if I need to provide any additional information and if I need a "private channel" for this?

Thank you.

0 Karma

croyal_splunk
Splunk Employee
Splunk Employee

Your account has been reset. You should be able to login at mint.splunk.com.

0 Karma

croyal_splunk
Splunk Employee
Splunk Employee

Since your account was an old Bugsense Free account not transitioned to MINT Free, we'll need to manually reset. Manual reset has been requested.

0 Karma
Get Updates on the Splunk Community!

Index This | I am a number, but when you add ‘G’ to me, I go away. What number am I?

March 2024 Edition Hayyy Splunk Education Enthusiasts and the Eternally Curious!  We’re back with another ...

What’s New in Splunk App for PCI Compliance 5.3.1?

The Splunk App for PCI Compliance allows customers to extend the power of their existing Splunk solution with ...

Extending Observability Content to Splunk Cloud

Register to join us !   In this Extending Observability Content to Splunk Cloud Tech Talk, you'll see how to ...