Splunk Add-on Builder: Why am I getting error "could not connect to the App Certification server" when I try to validate an app?

[simpkins1958]

I have entered my Splunk login credentials and the test button works. I have not enabled a proxy. Response from test button is:

Login to the App Certification service was successful.

But when try and "Validate" an app keep getting this error message:

The Add-on Builder could not connect to the App Certification server. Check your proxy settings and try again.

[ehaddad_splunk]

Does your browser have any proxy settings to access to the internet?

Also, do you get errors when you run:
index=_internal validation source="*splunk_app_addon-builder_ta_builder.log"

[ehaddad_splunk]

i see access denied issue.
1- Can you first start by running App certification (only) by removing "Best Practice", "CIM extraction" and "Field Extraction" and let us know if it goes through successfully
2- did you add any additional files to the add-on folder from outside of add-on builder (copy paste or edit in windows explorer). I am thinking that some of these files might not have right access by splunkd user which is causing permission issue.

[mfrost8]

I have this exact same problem. I logged out of a splunk.com site and logged back in and confirmed that my splunk.com credentials are good.

I'm using add-on builder 2.2.0.

We do have a proxy for web traffic, but that is already configured on the server. That is, if I were to use curl or wget, they would get the system proxy values and work fine. I also tried manually entering the proxy information but that didn't help either.

I have output similar to the output above, but also see

2018-05-17 12:45:49,776 DEBUG pid=18445 tid=CP WSGIServer Thread-6 file=meta_manager.py:set_app_meta_data:373 | Set state. app:TA-web-ssl-logger, key:validation, value:{}

I also tried removing all but the app pre-certification validation options and still get the same result.

I wouldn't think it would matter, but my password is a bit long and complex, but that's the only thing I can possibly think of.

Thanks

[simpkins1958]

No proxy settings to access internet.

Yes errors:

2016-11-14 15:52:06,483 DEBUG pid=4392 tid=MainThread file=meta_manager.py:update_app_meta_data:305 | Update state. app:dazzler, key: validation, value: {u'validation_id': u'v_1479167492_22', 'error': {'traceback': 'Traceback (most recent call last):\n  File "C:\\Program Files\\Splunk\\etc\\apps\\splunk_app_addon-builder\\bin\\validation_mi.py", line 226, in run\n    job = self.validation_builder.get_validation_job(self.validators, self.vid)\n  File "C:\\Program Files\\Splunk\\etc\\apps\\splunk_app_addon-builder\\bin\\ta_generator\\builder_ta_validation.py", line 115, in get_validation_job\n    self.ta_folder = self._generate_ta_folder()\n  File "C:\\Program Files\\Splunk\\etc\\apps\\splunk_app_addon-builder\\bin\\ta_generator\\builder_ta_validation.py", line 173, in _generate_ta_folder\n    package_utility.prepare_app_package_workspace(package_workspace, app_path, tabuilder)\n  File "C:\\Program Files\\Splunk\\etc\\apps\\splunk_app_addon-builder\\bin\\tabuilder_utility\\package_utility.py", line 217, in prepare_app_package_workspace\n    shutil.rmtree(package_workspace)\n  File "C:\\Program Files\\Splunk\\Python-2.7\\Lib\\shutil.py", line 247, in rmtree\n    rmtree(fullname, ignore_errors, onerror)\n  File "C:\\Program Files\\Splunk\\Python-2.7\\Lib\\shutil.py", line 247, in rmtree\n    rmtree(fullname, ignore_errors, onerror)\n  File "C:\\Program Files\\Splunk\\Python-2.7\\Lib\\shutil.py", line 252, in rmtree\n    onerror(os.remove, fullname, sys.exc_info())\n  File "C:\\Program Files\\Splunk\\Python-2.7\\Lib\\shutil.py", line 250, in rmtree\n    os.remove(fullname)\nWindowsError: [Error 5] Access is denied: u\'C:\\\\Program Files\\\\Splunk\\\\etc\\\\apps\\\\splunk_app_addon-builder\\\\local\\\\validation\\\\dazzler\\\\appserver\\\\static\\\\devices.js\'\n', 'message': ''}, u'validators': [u'best_practice_validation', u'cim_mapping_validation', u'field_extract_validation', u'app_cert_validation'], u'status': 'job_error'}

2016-11-14 15:52:06,552 DEBUG pid=4392 tid=MainThread file=meta_manager.py:update_app_meta_data:305 | Update state. app:dazzler, key: validation, value: {u'error': {u'traceback': u'Traceback (most recent call last):\n  File "C:\\Program Files\\Splunk\\etc\\apps\\splunk_app_addon-builder\\bin\\validation_mi.py", line 226, in run\n    job = self.validation_builder.get_validation_job(self.validators, self.vid)\n  File "C:\\Program Files\\Splunk\\etc\\apps\\splunk_app_addon-builder\\bin\\ta_generator\\builder_ta_validation.py", line 115, in get_validation_job\n    self.ta_folder = self._generate_ta_folder()\n  File "C:\\Program Files\\Splunk\\etc\\apps\\splunk_app_addon-builder\\bin\\ta_generator\\builder_ta_validation.py", line 173, in _generate_ta_folder\n    package_utility.prepare_app_package_workspace(package_workspace, app_path, tabuilder)\n  File "C:\\Program Files\\Splunk\\etc\\apps\\splunk_app_addon-builder\\bin\\tabuilder_utility\\package_utility.py", line 217, in prepare_app_package_workspace\n    shutil.rmtree(package_workspace)\n  File "C:\\Program Files\\Splunk\\Python-2.7\\Lib\\shutil.py", line 247, in rmtree\n    rmtree(fullname, ignore_errors, onerror)\n  File "C:\\Program Files\\Splunk\\Python-2.7\\Lib\\shutil.py", line 247, in rmtree\n    rmtree(fullname, ignore_errors, onerror)\n  File "C:\\Program Files\\Splunk\\Python-2.7\\Lib\\shutil.py", line 252, in rmtree\n    onerror(os.remove, fullname, sys.exc_info())\n  File "C:\\Program Files\\Splunk\\Python-2.7\\Lib\\shutil.py", line 250, in rmtree\n    os.remove(fullname)\nWindowsError: [Error 5] Access is denied: u\'C:\\\\Program Files\\\\Splunk\\\\etc\\\\apps\\\\splunk_app_addon-builder\\\\local\\\\validation\\\\dazzler\\\\appserver\\\\static\\\\devices.js\'\n', u'message': u''}, u'status': 'job_finished', u'validation_id': u'v_1479167492_22', 'progress': 1.0, u'validators': [u'best_practice_validation', u'cim_mapping_validation', u'field_extract_validation', u'app_cert_validation']}