All Apps and Add-ons

Cannot get list of apps in Splunk Mobile App (Splunk Add-on for Mobile Access installed and configured)

iKate
Builder

Hi all,

We've installed Splunk Add-on for Mobile Access, checked its configurations (http://docs.splunk.com/Documentation/MobileAddon/latest/Install/Configuredisplay), installed Splunk iOS app, logined with SSO, but see no our apps, though by default all of them enabled for mobile access.
In logs nothing suspicious.
What can be the problem?

UPDATE
That was on iOS app. Installed Android app and it displayed my app! With savedsearches but without dashboards in it.

0 Karma
1 Solution

iKate
Builder

We’ve managed to solve the problem with iOS app) Just in case someone will face the same problem:
After checking TCP-dump again we’ve discovered that while SSO-login client sends port number in the header. Normally it is stated if it’s unusual but here it was added always. And our Netscaler had a rule with strict matching HEADER.HOST.EQ("server.name") that caused ignoring of request unless we’ve stated server.name:80 and 443
Now it is up and running)

View solution in original post

0 Karma

iKate
Builder

We’ve managed to solve the problem with iOS app) Just in case someone will face the same problem:
After checking TCP-dump again we’ve discovered that while SSO-login client sends port number in the header. Normally it is stated if it’s unusual but here it was added always. And our Netscaler had a rule with strict matching HEADER.HOST.EQ("server.name") that caused ignoring of request unless we’ve stated server.name:80 and 443
Now it is up and running)

0 Karma

roym_splunk
Splunk Employee
Splunk Employee

Hi What kind of SSO do you use? It looks like that it's a complicated case. It can not be solved in a few words.
If possible, could you please send a mail to mobile-support@splunk.com, and copy paste the above question so that we can ask you learn more about the network topologic, SSO type, and other info by mails? Thanks

0 Karma

iKate
Builder

Hi Roy, is it correct email address? I didn't manage to send message to mobile-support@splunk.com, then I tried several variants and seems that your meant mobilesupport@splunk.com. Or did I send email to someone else?))

roym_splunk
Splunk Employee
Splunk Employee

Sorry, it should be mobileaccess-support@splunk.com

0 Karma
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