How to reenable email alerts after they have been disabled, and is it possible to limit the type of content that is emailed (ex: no raw event data)?

[IRHM73]

Hi, I wonder whether someone may be able to help me please.

Through the 'Save as Alert' process I have created a report which I want to run at a given time and email the results.

The problem I have is that I am not receiving the email containing the results.

I have only just taken over the 'admin' role within Splunk, so it's a 'steep learning curve' at the moment, but I'm told my predecessor disabled the email functionality because from a security aspect, they didn't want people to be able to email 'Raw Data'.

I have looked at the Splunk documentation and I think I've followed the 'Alert' process correctly, but could someone tell me please:

• How do I re-enable the email functionality
• Is it possible to limit the type of information that can be emailed, i.e. non Raw Event information.

Any help would be gratefully received.

Many thanks and kind regards

Chris

[renjith_nair · Accepted solution]

Check your logs to find out any errors. Logs are available in $SPLUNK_HOME/var/log/splunk/ and splunkd.log and scheduler.log should help you.

Email configuration is available under Server settings » Email settings and make sure that all configuration is intact.

If you are admin on your search head server , make sure that mail is enabled on your server(try a mail command from your server) or ask your server admin to check that.

It is possible to limit the type of information that can be emailed, because its the result of your search which is going as email content. Restrict your search only to show required fields and schedule the search

Hope this helps!

[IRHM73]

Hi @renjith.nair, thank you very much for the info, really very helpful.

Many thanks and kind regards

Chris

[renjith_nair]

If it helped please mark it as answer 🙂 . Did you find where the issue is now?

[IRHM73]

Hi, like I said I'm very new to the admin role, in fact there are actually a few of us sharing the role and unfortunately I'm one of the admin personnel without the hardware to search the logs. Yes I know it's a little crazy! however I'll be working with someone who has both more knowledge than I and has the correct hardware to do this.

Many thanks and kind regards

Chris