Hi,
I set up the app and add-on for ServiceNow (Fuji), but I still cannot get the right names for the assignment groups and assigned_to who opened, created or closed the incidents in the Incident Performance dashboard.
Instead, I get the sys_id of those groups and users (something like assignment_group=de3eada60f410200d764b97ce1050e6c)...
It should be something in the automatic lookup tables.
Has anyone had the same problem?
Thanks,
Skender K.
HI, that needs a lookup. Go to Settings -> Searches, reports, and alerts. Set the app context to Splunk Add-on for Service Now, and enable the searches.
HI, that needs a lookup. Go to Settings -> Searches, reports, and alerts. Set the app context to Splunk Add-on for Service Now, and enable the searches.
Hi Jcoates,
Thank you very much, indeed.
Now it works all fine. I had forgotten to activate those search to the SNow tables...
Well done,
Skender