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Splunking ZenDesk Tickets

marcoscala
Builder

Did anyone tried to import in Splunk info from ZenDesk? I'd like to import infos about ticket status using the ZenDesk Api but it looks not so easy.

Thanks,
Marco

VictorSM
New Member

Helprace has their own API as well (although it may not be as extensive as Zendesk's at this point) http://support.helprace.com/i162-api-documentation-custom-request-forms

0 Karma

Damien_Dallimor
Ultra Champion

I have never used ZenDesk , but their REST API listing tickets endpoint looks pretty straightforward to me.Returns a nicely formatted JSON document which Splunk will understand for field extraction.Uses Basic Authentication (emailaddress/password). Very simple use case for the REST API Modular Input.

http://developer.zendesk.com/documentation/rest_api/tickets.html#listing-tickets

0 Karma

Damien_Dallimor
Ultra Champion

The REST API Modular Input has a feature whereby you can plugin your own custom response handlers and achieve whatever elaborateness you may require. Such use cases for this might be 1) custom pre-processing of the raw response data for indexing in Splunk 2) dynamically constructing subsequent REST requests 3) persisting state back to Splunk.

0 Karma

hvandenb
Path Finder

How can you implement the persistent state for subsequent calls?

0 Karma

satishsdange
Builder

Can't you use DB connect?

0 Karma

marcoscala
Builder

Damien,
I've been playing a bit with Zendesk APIs but the bad thing is that if for instance you ask for recent updates ( GET /api/v2/tickets/recent.json) you get a huge JSON with a single root element "tickets" and then all the tickets info hierarchy beneath.

ZenDesk APIs provide means to get info about the specific ticket, but then you need a more elaborate form of scripted input to get info in a more precise way.

Thanks,
Marco

0 Karma
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