Splunk Enterprise Security

Enterprise Security app error while upgrading

udayk1
Path Finder

Received the error while upgrading the ESS app from 2.4 to 3.0.1. Below is the error,
"ERROR - step:upgrade|Filesize would require ZIP64 extensions"

We are using Splunk 6 and upgraded from 5.0.4 very recently.

Please help regarding ESS upgrade.

0 Karma

dshpritz
SplunkTrust
SplunkTrust

So, there was no answer posted on this, but here it is:

Most likely what is happening is that there is a very large file (most likely one of the generated lookups) in your ES install. Before performing an upgrade, ES makes a backup. It creates this backup using Python's zipfile module (I believe), which does not handle large zip files by default (see: https://docs.python.org/2/library/zipfile.html). When the back fails, because it gets too big, you get the error.

To solve, find the large file (again, usually a CSV), move it out of the apps directory, do the upgrade, move the file back to where you found it.

jcoates_splunk
Splunk Employee
Splunk Employee

Hi, that's a new one on me -- I'd contact support.

0 Karma

udayk1
Path Finder

Can any one update on this?

0 Karma
Get Updates on the Splunk Community!

ICYMI - Check out the latest releases of Splunk Edge Processor

Splunk is pleased to announce the latest enhancements to Splunk Edge Processor.  HEC Receiver authorization ...

Introducing the 2024 SplunkTrust!

Hello, Splunk Community! We are beyond thrilled to announce our newest group of SplunkTrust members!  The ...

Introducing the 2024 Splunk MVPs!

We are excited to announce the 2024 cohort of the Splunk MVP program. Splunk MVPs are passionate members of ...