Hi kgodwin,
You can achieve your main goal as well with Splunk 😉
If you have your data ready in non-binary format Splunk can index it and you can do things like "who complained when about what"
.....
As example, if your data contains fields like user
, productID
and feedback
which would hold either value of comments
, reviews
or complaints
. In this case you can do something like this:
... | timechart count user by productID where comments=complaints
and get back a nice reports about the numbers of users who posted a complain about some product over a given time range.
In the docs about timechart search command you will see some nice example reports.
hope this helps ...
cheers, MuS