I have a customer that has an enterprise license and support contract. How do they go about setting up their support portal account?
The customer's sales representative has to associate the customer's splunk.com user name so that the customer is named as a designated contact on the account that has the entitlement. Then the customer can log in and submit a case using the support portal.
The customer's sales representative has to associate the customer's splunk.com user name so that the customer is named as a designated contact on the account that has the entitlement. Then the customer can log in and submit a case using the support portal.