Can't search after upgrading from free trial (Splunk Light Cloud) -- "Your Splunk Light license expired or you have exceeded your license limit too many times"

[darkstore]

Hi, we just upgraded from our free trial of splunk light cloud. The upgrade completed yesterday, and since then, I get the following for every search:

I've checked our usage report and it does not look like that we have even come close to exceeding our data limit:

I've also tried restarting the system with no effect.

This is a very urgent issue for us. Please let me know what you need to diagnose the issue.

[khaynes_splunk]

You need to contact Splunk Support and request a "reset key" to reset your existing license violations to zero. The problem is that the previous license violations do not automatically clear out when you apply a new license. Without the reset key, the excessive violations will remain until they age out after 30 days.